FAQ - Frequently Asked Questions

Order processing time can vary depending on the service and quantity of engagement unit you purchase. Average processing time fall anywhere between 2 and 180 minutes. If it seems like there has been no action on your order in your account in 24 hours, please email us at support@captainsmm.com.

• Private accounts/channels.
• If the account/channel contains any nudity and sexual content, political content, hate speech, content that promotes drugs and other illegal substances, discrimination, harassment, extremism, and gambling, and content that breaches copyright.

Some channels and accounts may be refused service based on a decision made by the site administration. Please refer to the Terms of Service and Customer Agreement for more information.

You can see if the order has been delivered by looking at the metrics on your account/channel or by checking the status of your order in your account on this website. If you would like more detailed information about your order, you can reach us at support@captainsmm.com.

Drops in engagement metrics usually happen because of the low quality of the services purchased. Usually, the biggest drops in count happen when you purchase cheap services without warranty.

Sometimes, drops in engagement metrics happen for reasons that are not related to our services.

On our website, we process orders both manually and automatically. The advantage of auto processing is that the speed of setting up the order for delivery and order delivery is high. If you want your order to be processed swiftly, make sure you provide only one link that is subject to promotion in you order. Manual processing can up to 180 minutes.

Here are the most common reasons why your order may be canceled or paused:

• The link you provided in your order is incorrect.
• Your account is private.
• You changed your username/the name of your channel while the order was being processed.
• Your account/channel contains prohibited content.
• Your account was banned or shadow banned.

You can contact us via email at support@captainsmm.com. Our customer service will respond in no more than 180 minutes - please do not email the same ask within that timeframe.

All you need to provide to place an order is the link to the subject of promotion and your email as your contact information. No other personal information, let alone passwords to your accounts, are required. Please never share your password with anyone to maintain your accounts safe.

You can cancel your order and request a refund by sending an email to support@captainsmm.com only if the delivery of your order hasn’t already started. If the delivery of your order has already started, it is not possible for us to stop the process for technical reasons.

Here are the payment methods accepted on this website:

• Debit/credit (VISA, MasterCard, Maestro, Discover, American Express, Apple Pay, Google Pay и SamsungPay)
• Cryptocurrency
• Online wallets

You may request a refund by sending an email to support@captainsmm.com only if the delivery of your order hasn’t already started. If the delivery of your order has already started, it is not possible for us to stop the process for technical reasons.

The refund will be posted in your bank account in 2-3 days depending on your bank/card issuer.

Please try to make a payment again using a different payment method that is accepted by our website. Please also double check that the funds in your bank account are sufficient to pay for the order you are placing.